Bestgamestorm Refund Policy (Simplified with EU Regulations)

This is a plain-language summary of our refund rules when you buy games from Bestgamestorm.online.

When You Can Request a Refund
You may be eligible for a refund or store credit if:

• You request it within 7 days of purchase.
• You haven’t downloaded or activated the game.
• You haven’t received the activation key (by email or on the website).
• It’s not within 48 hours of the game’s release or preload time.

When Refunds Are Not Given

• If you’re unhappy with the game.
• If your computer doesn’t meet the game’s system requirements.
• If you used a VPN or proxy to make the purchase.

For EU Customers

Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day “cooling-off” period to cancel your purchase, starting the day after your purchase.

However, you lose this right if:

• You start downloading the game.
• You receive the activation key.
• Our service begins (e.g., sending a confirmation email).

To cancel within this period, contact Customer Service. If eligible, we’ll refund your purchase.