YOUR PRIVACY MATTERS TO US!

BestGameStorm.online’s mission is to serve as the preeminent destination for gamers worldwide, offering a comprehensive e-commerce platform and community environment dedicated entirely to gaming. We are unequivocally committed to earning and sustaining your confidence when you entrust us with your personal data. To that end, we pledge full transparency regarding the data we collect about you, the purposes for which it is used, and the manner in which it is shared.

By using our Services, you consent to our processing of your data in accordance with this Privacy Notice.

 

ABOUT US AND THIS NOTICE

Registered users (“Users“) of BestGameStorm.online may elect to share gaming profiles, participate in our community network, exchange gaming knowledge and achievements, and post and view relevant content. Certain content on our Services is also accessible to non-registered visitors (“Visitors“).

OR Tech Ltd UAB acts as the controller of your personal data provided to, or collected by or for, our Services. OR Tech Ltd UAB is a private limited liability company incorporated and registered in the Republic of Lithuania under company registration number 305913438, with its registered office at Perkūnkiemio g. 13-91, Vilnius, LT-12114, Lithuania.

This Privacy Notice sets out the circumstances in which we collect data about you, the categories of data we collect, the purposes for which we collect and process it, the parties with whom we share it, the jurisdictions in which it is processed, how we handle it, and the choices and legal rights available to you.

For any further information regarding this Privacy Notice or our processing of your personal data, please contact our Customer Service team at support@bestgamestorm.online.

 

DATA COLLECTION

This section describes the categories of personal data we collect about you and the sources from which such data is obtained. We may combine data received from any of these sources for the purposes described in this Privacy Notice.

Data You Provide Directly

You may furnish us with personal information directly, including:

Account information: Upon creating an account on BestGameStorm.online, we request that you provide a username, e-mail address or telephone number, date of birth, and password. You may additionally upload a profile picture and supplementary personal details, and configure various account settings, including social privacy controls.

Payment information: Where you wish to purchase games or account credit, or otherwise make payments via BestGameStorm.online, we will request certain data including your billing address and payment instrument details.

User Content: Certain BestGameStorm.online products and services permit you to upload to our servers messages, comments, forum posts, game levels, videos, images, and other materials.

Customer Services: Where you contact us seeking assistance, we may request information identifying you (including your name and contact details) and describing the nature of your enquiry, and you may choose to provide further communications in connection therewith.

Other: We may request that you provide information in connection with market research surveys, feedback solicitations, beta and other user testing, competitions, promotions, events, or marketing communications.

Please ensure that any personal details you provide are accurate and current, as we will use your contact information for material account-related communications. You may review and amend your details at any time via your BestGameStorm.online Account Profile Settings. You must always obtain the consent of any third party before providing us with their personal information.

Data Collected Automatically Through Your Use of Our Services

Upon each occasion that you sign in to BestGameStorm.online and access our online services, we may automatically access and store information regarding your use of our features and services on your device, and log your activity on our servers. This includes, by way of example:

• Device and account identifiers;

• Details of the content, promotions, and other information your devices request from and receive from our servers, including store content, gameplay activity, and wish lists;

• Information concerning the content and games you add to your basket and the purchases you complete;

• Account creation IP address, which we record and associate with a country — where you access our Services from outside your registered home country, we may present a security verification measure.

Data Collected From Your Devices

Upon each occasion that you use a BestGameStorm.online application or sign in to your account on a device, we may access and store the following categories of information:

• Device identifiers, including laptop or desktop identifiers, mobile device identifiers, and cookie identifiers;

• Network identifiers, including your IP address and MAC address;

• Account authentication tokens to facilitate persistent login sessions;

• Content and client software downloaded to your device for the online services you access;

• Gaming achievements, scores, and rankings accumulated online and offline;

• Device type, configuration details, and error reporting data;

• Information regarding the features and services you access from your device and the times at which you do so.

Data From Websites, Marketing, and Advertising Activity

Upon each occasion that you visit our website or interact with our marketing communications and advertising on our own or third-party websites and services, we may automatically log your activity on web, advertising, and marketing servers operated by us or by third parties on our behalf. This may include:

• Online identifiers, typically stored in cookies on your device;

• Tracking data, including tracking pixels and browser configuration details such as browser type, installed plugins, and installed fonts;

• Account identifiers, where you are signed in to your account;

• Information regarding the content, marketing communications, and advertisements you view and interact with.

Please refer to our Cookie Policy for comprehensive details regarding our use of cookies and the means by which you may manage them.

Data Received From Third-Party Partners

We may receive limited information about you from third-party partners, including:

• Financial and anti-fraud service providers processing your account sign-in and purchase transactions, including fraud risk assessments;

• Security service providers, government agencies, law enforcement, and public security sources, including IP addresses and information concerning suspected unlawful or fraudulent activity;

• Third-party game and application partners providing services via BestGameStorm.online, including data concerning accounts, IP addresses, and devices reasonably suspected of breaching our terms of service or of involvement in fraudulent or malicious activity;

• Other third parties where you have given appropriate consent or where we have provided the requisite notices to you.

 

LEGAL BASES WE RELY ON

Pursuant to the General Data Protection Regulation (EU) 2016/679 (“GDPR“), as directly applicable in Lithuania, and the Law on Legal Protection of Personal Data of the Republic of Lithuania, the lawful bases upon which we rely for processing your personal data are as follows:

Consent: We may collect and process your data on the basis of your freely given, specific, informed, and unambiguous consent in particular circumstances — for example, where you subscribe to our e-mail newsletter by affirmatively ticking the relevant box. You may withdraw your consent at any time by amending your preferences. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.

Contractual necessity: We require certain personal data to fulfil our contractual obligations to you — for example, where you purchase a game from us, we collect your name, e-mail address or telephone number, and payment details in order to process and deliver your purchase.

Legal obligation: Where required by applicable law, we may need to collect and process your personal data — for example, we may be obliged to disclose the details of persons involved in fraud or other criminal activity to the competent law enforcement authorities.

Legitimate interests: In specific circumstances, we process your data in furtherance of our legitimate business interests, provided that such processing does not materially impinge upon your rights, freedoms, or interests. For example, we may use your purchase history to generate personalised offers, to send you direct marketing communications when you transact with us and do not elect to opt out (commonly referred to as a “soft opt-in”), or to conduct aggregated analysis of customer purchasing patterns for demand management purposes.

Where we rely upon consent or the soft opt-in basis, we may use your personal data, preferences, and transaction details to communicate with you by e-mail, via our website, by text message, and through our contact centre regarding relevant products and services, including tailored promotional offers, discounts, events, and competitions.

You may opt out of receiving marketing communications from us at any time by:

• Accessing the Preference Centre Settings within your BestGameStorm.online Account Settings; or

• Following the unsubscribe instructions embedded in any of our marketing e-mails.

We shall endeavour to process your opt-out request as soon as reasonably practicable and in any event within two (2) working days. Please note that we will continue to send you essential account-related communications irrespective of your marketing preferences.

 

DATA USE

We — and our affiliates and third parties operating on our behalf and in accordance with our instructions — may use your personal data for the following purposes:

Operation of Services: To maintain your account, process your purchases, fulfil orders, and conduct anti-fraud verification checks.

Personalisation: To tailor the services we provide to you, including by using your IP address to display geographically relevant content, or by recommending games and other content based on your prior activity.

Development and Improvement: To understand, analyse, and enhance our existing products, services, and user experiences, and to assist in the development of new offerings — including user interface optimisation, debugging, and application and website development.

Moderation and Safety: To detect breaches of and enforce our Terms and Conditions and any other applicable rules or codes of conduct. We reserve the right in our sole discretion to monitor and record user activity and communications across BestGameStorm.online, and to remove or delete content where necessary. Enforcement measures may include the suspension or permanent banning of accounts and/or devices.

Legal and Compliance: For auditing, regulatory compliance, and legal purposes, including the making or defending of legal claims, and the fulfilment of activities required by law.

Marketing and Advertising: To target and personalise our marketing communications, purchase recommendations, and advertisements displayed on our own and third-party websites and services, based on the combined data we have collected about you.

 

DATA SHARING AND TRANSFERS

Services: We may share your personal data with third-party vendors and selected partners that provide services to us or make games and applications available on BestGameStorm.online. For example, we may disclose your payment details to banks and other financial and anti-fraud organisations to facilitate the completion of purchases, obtain payment, and conduct credit and fraud prevention checks.

Advertisements and Ad Serving Technology: We engage third-party advertising providers, which may include companies such as Meta, Google, and Twitter/X, to serve advertisements and analyse website usage. These providers may place cookies on your device and collect information in accordance with their own privacy notices, which we encourage you to review.

Third-Party Research Companies: We may share, on a commercial basis, anonymised customer data with third-party research organisations. In compliance with the GDPR and other applicable privacy legislation, you have the right to withdraw your consent to BestGameStorm.online sharing any data — including anonymised data — with such organisations for commercial purposes. To exercise this right, please log in to your account and submit a written request with your details.

Other Users: Upon creating a BestGameStorm.online account, certain information will form part of your public profile and will be visible to all users of the platform. This includes your username, “About Me” statement, avatar, gaming activity and statistics (where you have elected to link third-party accounts), online/offline status, game reviews, and games you own or have added to your wish list. Your profile is set to “Public” by default; however, you may change this to “Private” at any time through your profile settings. You are solely responsible for any content you share on community forums, chat features, and messaging services.

Security and Fraud Prevention: We may share limited personal data with third-party financial, anti-fraud, and security service providers, as well as government agencies, law enforcement authorities, and public security sources, where necessary to detect, prevent, or prosecute fraudulent or unlawful activity.

Legal and Corporate Matters: We may disclose your personal data in order to defend legal claims or exercise legal rights; to our service providers processing data on our behalf; to our professional advisors in connection with legal, tax, audit, or accounting matters; and in connection with the negotiation or completion of a sale of all or part of our business.

Government Authorities: We may disclose your personal data to the police and other competent government authorities where we reasonably believe such disclosure is necessary to comply with a legal obligation, regulation, or court order; to protect the safety, property, or rights of any person; or to address fraud, security incidents, or criminal activity.

 

DATA HANDING AND YOUR CHOICES

Storage and Retention: We retain personal data we collect about you for as long as is necessary for the purposes described in this Privacy Notice. In general, data associated with your account will be retained until account closure. Notwithstanding account closure, personal data may be retained thereafter for legal compliance, fraud prevention, accounting, and community management purposes.

Security: Access to your BestGameStorm.online account is restricted by the password you select. You are strongly advised to maintain the confidentiality of your password and to refrain from disclosing it to any third party. We recommend disabling automatic account login and enabling password confirmation prior to the completion of purchases, particularly where your device is shared with others. You should contact us immediately at support@bestgamestorm.online upon becoming aware of any unauthorised access to your account or any other security incident.

Children’s Data: You must be at least 16 years of age to create a BestGameStorm.online account. Notwithstanding the foregoing, a parent or legal guardian may create an account (or confirm the creation of an account initiated by their child) on behalf of children up to and including the age of 15. Where this occurs, the child’s personal data will be processed in accordance with this Privacy Notice.

Your Rights Under the GDPR and Lithuanian Data Protection Law: You have the following rights in respect of your personal data:

• The right to access a copy of the personal data we hold about you;

• The right to rectification of inaccurate or incomplete personal data;

• The right to erasure (“right to be forgotten”) in circumstances prescribed by applicable law;

• The right to restriction of processing in circumstances prescribed by applicable law;

• The right to data portability where processing is based on consent or contractual necessity and is carried out by automated means;

• The right to object to processing carried out on the basis of legitimate interests or for the purposes of direct marketing;

• The right to withdraw consent at any time where processing is based on your consent, without prejudice to the lawfulness of processing carried out prior to such withdrawal.

You may access, rectify, and update certain personal information directly via your BestGameStorm.online Account Settings. Additional rights may be exercised by contacting us using the details set out in the “About Us and This Notice” section above.

You may close your account by contacting BestGameStorm.online Help and Support. Please note that account closure may take up to 28 days to take full effect. Closure of one account does not affect any other accounts you may hold; each account must be closed separately.

Complaints: If you have a concern regarding our information handling practices, we invite you to contact us in the first instance so that we may endeavour to resolve your query.

If you remain dissatisfied following our response, or if you believe we are failing to fulfil our obligations under applicable data protection law, you are entitled to lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania (Valstybinė duomenų apsaugos inspekcija – VDAI), the competent supervisory authority in Lithuania, at www.vdai.lrv.lt. You may also lodge a complaint with the supervisory authority of your country of habitual residence or place of work within the European Union.

 

UPDATE AND CHANGES TO THIS PRIVACY NOTICE

We reserve the right to amend this Privacy Notice at any time. All such amendments shall take effect immediately upon publication on the Effective Date shown at the top of this Notice. We will use reasonable endeavours to notify you of any material changes; however, such amendments shall not apply retrospectively to any earlier use of the Services or prior purchases.

Your continued use of our Services following publication of any amendment shall be deemed acceptance of the revised Privacy Notice. If you do not agree to the changes, you must cease using the Services. In the event of any conflict between this Privacy Notice and any specific local terms appearing elsewhere on the Service, this Privacy Notice shall prevail.

 

BestGameStorm.online is the trading name of:

OR Tech Ltd UAB
Perkūnkiemio g. 13-91
Vilnius, LT-12114
Republic of Lithuania

Company Registration Number: 305913438

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